BACKGROUND: 
 
 Affordable Cleaning understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customer, contractors and suppliers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. 
 

1. Information About Us 

We are Affordable Cleaning Services Limited (“Affordable Cleaning”), a limited company registered in England under company number 07608450, with registered office at 59 Park Meadow, Hatfield,Herts,AL9 5HB.

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
 

3. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
 

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
4. The right to be forgotten, in other words, the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
5. The right to restrict (in other words, prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.
 

5. What Personal Data Do You Collect and How?

Depending upon your use of Our services and how you interact with us, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children.  We may collect data relating to criminal convictions and/or offences if applicable to our contractors.
 

Data Collected	How We Collect the Data
Identity Information including name, title, data or birth, gender	Collected from you completing our application forms or by you otherwise supplying it to us.
Contact information including address, email, telephone number (including mobile number)	Collected from you completing our application forms or by you otherwise supplying it to us.
Business information including <<insert data collected, e.g. business name, job title,	Collected from you completing our application forms or by you otherwise supplying it to us.
profession>>.
Payment information including bank details, account numbers	Collected from you completing our application forms or by you otherwise supplying it to us.
Official Data, including passport or visa information (if applicable)	Collected from you completing our application forms or by you otherwise supplying it to us.

 

6. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
 

WhatWe Do	What Data We Use	Our Lawful Basis
Administering our business.	Your Identity and Contact Data	If we have a contract with you; Legitimate interests if you have previously been a customer or expressed an interest in our business; If we have your consent (where required).
Supplying services to you.	Your Identity, Contact and Business Data	If we have a contract with you.
Managing payments for our services.	Your Identity, Contact, Business and Payment Data	If we have a contract with you.
Personalising and tailoring our services for you.	Your Identity, Contact and Business Data.	If we have a contract with you; Legitimate interests if you have previously been a customer or expressed an interest in our business; If we have your consent (where required).
Communicating with you.	Your Identity, Contact and Business Data.	If we have a contract with you; Legitimate interests if you have previously been a customer or expressed an interest in our business; If we have your consent (where required).
Supplying you with information by email and/or post that you have opted-in-to (you may optout at any time by emailing us.	Your Identity, Contact and Business Data.	If we have your consent (where required).
By procuring your services (if	Your Identity, Contact, Business	If we have a contract with you;
you are a supplier or contractor)	and Payment Data	Legitimate interests if you have previously been a supplier or contractor or expressed an interest in our business; If we have your consent (where required).
By confirming that you are eligible to work (for our Contractors only)	Your Identity, Contact, Business and Official Data.	If we have your consent or if we have a Legal Obligation to do so.
By paying you.	Your Identity, Contact, Business and Payment Data	If we have a contract with you.

 
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
 

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 

8. How and Where Do You Store or Transfer My Personal Data?

We only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

9. Do You Share My Personal Data?

We share Customer’s Identity and Contact data with the relevant Contractor who is assigned to provide the Customer with the services.  
We share the Contractor’s Identity and limited Contact Data only with the relevant Customer who the Contractor is assigned to provide with the services.  In limited circumstances we may provide the Customer with the Contractor’s Official data (with the Contractor’s consent). 
Other than this, we will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in an insurance claim or defending a claim.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
 

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
 

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mihaela Cristescu, Director, mihaela@affordable-cleaning.co.uk. 

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
This Privacy Notice was last updated on 10 March 2020.